An incident can be a confusing and noisy situation. Talking to a driver on eCall to find out what has happened is often difficult and sometimes impossible. They may be disorientated, confused or unconscious.

People will be talking, shouting, or crying, people may get in and out of vehicles, and all with background road noise from passing traffic. In some cases, drivers may not be able to communicate due to shock, injury or language.

Finding out the location, vehicle, and risks is vital for Emergency Responders to get help quickly. In the minutes after an incident, every second counts, and asking the driver is not always the fastest way to find out.

Within seconds of the eCall data packet being received TeCall Alerts takes the raw eCall data directly from crashed or stranded vehicles and processes it into usable operational intelligence for an emergency response.